A Special Bulletin For Our Guests and Owners
In a short period of time the coronavirus (COVID-19) has drastically changed life for us all. We’d like to take a moment to bring you up to date on how it has affected our operations at Roelens Vacations and what we are doing about it.
Of course, the virus has implications for businesses of all types, ours included, but what we are thinking about everyday is on a more personal level. Our primary concern is to protect the health and well being of all our guests, owners, employees and contractors. With this in mind, we have taken the following steps:
1. We are following every mandate and guideline for stopping COVID-19 provided to us by federal, state and local authorities. As new information is obtained by these agencies new guidelines are issued, sometimes daily. We adjust and adhere to these very strictly and suggest you do the same. They can be found here:
2. We have implemented enhanced cleaning procedures in our office and in all our homes, following CDC and public health guidance. In fact, in an effort to remain proactive we have hired additional cleaning crews and resources to go beyond these recommendations by sanitizing every surface even further. This includes all handles and doorknobs, keys, kitchen equipment, cooking utensils, cutlery and dishes, bathroom fixtures, bedding/towels, pool areas and anything else in our homes that could come into contact with a person. We are taking this extremely seriously, to the point of overkill. We believe in being conservative and erring on the side of safety.
3. We have established a set of protocols to ensure that our employees stay in line with the above approach. Plus, any employees who are high risk or potentially infected are staying at home.
4. We are also taking measures to help our salaried and hourly employees stay safe, including eliminating travel and in-person meetings and enabling work from home where possible.
There is no doubt we will emerge from this crisis stronger than ever. The tourism industry in the state of Florida is very robust. As a result we are fortunate to have a state tourism department that is appropriately funded, staffed, maintained and capable of handling an unprecedented emergency such as the COVID-19 pandemic. They are constantly in touch with Roelens Vacations advising us on the latest information and practices designed to keep all our vacationers, owners and employees safe. As these are strictly adhered to, we have the best chance of emerging from this crisis with the least amount of impact caused by the virus. That is our number one goal.
Roelens is also one of the only local vacation rental companies that is a member of the VRMA, the national Vacation Rental Managers Association. Membership in this wonderful group provides another tool for Roelens Vacations to get help, stay informed and obtain additional advice, especially once the virus threat is diminishing.
Though the virus is a health risk the entire world is taking very seriously, it can do nothing to diminish the attraction southwest Florida holds for our vacationers. Our beautiful homes, our pristine waters, our gorgeous beaches and natural beauty, and our ideal climate are not going anywhere. Neither is our desire to spend our vacations in such a paradise. At Roelens Vacations we realize that, right now, a vacation home in Florida may mean more to people than it ever did. So, we are fully committed to providing private, completely sanitized homes to all our guests for as long as possible.
Please check our website often for additional updates and information as this situation develops. Or please give us a call if you have any questions. We will do our best to keep you informed about all our company is doing to keep our owners and guests healthy and happy.
Health is our number one concern, because without good health nothing else matters.